Characterization of Design for Six Sigma in Manufacturing and Service Industries: A Systematic Review
DOI:
https://doi.org/10.69681/lajae.v7i1.36Keywords:
Six Sigma, manufacturing, DFSS tools, Design for six sigmaAbstract
Industries adopt Design for Six Sigma (DFSS) to prevent defects from the beginning of the design of products and services and avoid costly corrections in later phases while meeting customer requirements, optimizing quality, and reducing costs. This study characterizes factors, techniques, and tools of this methodology applied in manufacturing and service industries through a literature review following PRISMA criteria. The search was carried out in Scopus, Dialnet, and Science Direct databases, and included open-access studies related to DFSS between 2014 and 2023. 53 papers that applied DFSS approaches and tools to develop products and services were reviewed: 40 in manufacturing and 13 in services. Italy contributed 17% of the papers. The most applied approaches were DMADV and IDDOV, while the most used tools were QFD (Quality Function Deployment) and House of Quality.
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